Indie Brand Builder - Dan Chadney

How To Cancel Shopify

Written by: Dan Chadney
SEO, Marketing & AI Expert

Canceling a Shopify account can be a daunting task for those who have been using the e-commerce platform for their business. However, there may be various reasons why you might want to cancel your Shopify subscription, such as switching to another platform or closing down your business altogether. Regardless of what has led you to this decision, it is crucial to understand the steps involved in cancelling your Shopify account.

This article aims to provide an extensive guide on how to cancel Shopify and ensure that all data is backed up before proceeding with the cancellation process. The following sections will discuss steps such as understanding the cancellation policy, removing payment information, cancelling apps and themes, and deactivating your account. By following these guidelines precisely, you can ensure a smooth and hassle-free experience when cancelling your Shopify subscription.

Backing up Your Data Before Cancelling Your Shopify Account

Prior to discontinuing your account with the aforementioned e-commerce platform, it is advisable to securely retain copies of all pertinent data for future reference or use. This process is commonly referred to as backing up data. Backing up data involves copying and saving important information from your Shopify account, such as customer details, product descriptions, order history, and inventory records.

To back up your Shopify data, you have several options available. One option is to use the built-in data export tool within Shopify’s admin dashboard. This tool allows you to export various types of data in CSV (comma-separated values) file format that can be easily opened with spreadsheet software such as Microsoft Excel or Google Sheets.

Another option is to use a third-party app that specializes in data migration services specifically for Shopify stores. These apps may offer more advanced features than the basic export tool and can help streamline the backup process for larger amounts of data.

Regardless of which method you choose, it is imperative that you take this step before cancelling your Shopify account to ensure that you do not lose any valuable information that may be needed later on.

Considering Other E-commerce Platforms

An exploration of alternative e-commerce platforms may offer businesses the opportunity to evaluate their online sales strategies and potentially discover new features and capabilities not available on their current platform.

Shopify is a popular e-commerce platform, but it may not be the right fit for every business. There are other platforms available that provide different features and tools that could better meet a business’s needs.

When exploring alternatives, businesses should compare different platforms based on their specific requirements. For example, some platforms may offer more customization options or integrations with other software.

Additionally, businesses should consider factors such as pricing plans, transaction fees, and customer support when evaluating potential alternatives. By considering these factors and exploring alternatives to Shopify, businesses can make an informed decision about which platform best fits their needs and goals.

Understanding the Cancellation Policy

The section at hand delves into the concept of cancellation policies in e-commerce platforms, highlighting the importance of understanding these policies to avoid potential financial and reputational risks.

Understanding refund eligibility is crucial when considering cancelling a Shopify subscription due to dissatisfaction with its features. The platform offers a 14-day free trial, during which all features are available for use. After this period, users must choose from one of Shopify’s paid plans or cancel their subscription altogether.

If a user decides to cancel their subscription, they can do so at any time through their account settings. However, it is important to note that refunds are only available for unused portions of the subscription fee if the cancellation occurs within 30 days of payment. In addition, some fees may be non-refundable depending on the plan chosen by the user.

It is recommended that users read through Shopify’s cancellation policy thoroughly before committing to a paid plan to ensure they understand their options in case they decide to cancel their subscription later on.

Cancelling Your Shopify Subscription

This section provides guidance on how to terminate a subscription on an e-commerce platform while emphasizing the importance of understanding the refund policy and fees that may be non-refundable.

Cancelling your Shopify subscription requires you to log in to your account and navigate to the ‘Settings’ tab. Here, you can select ‘Billing’ and then click on ‘Cancel Subscription.’ You will have the option to provide feedback on why you are cancelling, but this is not mandatory.

It is important to note that cancellation does not guarantee automatic refunds or credit for partial months. Refund eligibility will depend on various factors such as payment method, duration of subscription, and whether any discounts were applied. Additionally, some fees may be non-refundable such as transaction fees or domain registration fees.

Before cancelling your Shopify subscription, it is recommended that you thoroughly review the refund policy and consider alternative options such as downgrading your plan or pausing your store instead of closing it entirely.

Cancelling Your Shopify Apps and Themes

Terminating third-party applications and themes on an e-commerce platform requires a systematic approach that entails navigating to the ‘Apps’ tab, selecting the application or theme to be removed, and clicking on the ‘Delete’ button. However, before deleting them, it is important to export customer data and delete custom code snippets associated with these apps and themes.

To export customer data, navigate to the ‘Customers’ section in Shopify’s admin panel. Click on ‘Export,’ select the file type (CSV or Excel), and choose which customers you want to include in your export. Once this is done, click on ‘Export Customers.’

As for deleting custom code snippets, go to the ‘Online Store’ section and select ‘Themes.’ Choose your current theme by clicking on its name. From there, click on ‘Actions,’ then select ‘Edit Code.’ In the left sidebar under ‘Assets,’ you will find all your uploaded files. Locate any custom code snippet files related to the app or theme you want to remove and delete them before proceeding with uninstalling it from your store.

Following these steps ensures a clean removal of third-party applications and themes from your Shopify store without any loss of data or functionality.

Disabling Your Shopify Domain

Disabling a Shopify domain necessitates following specific steps in the admin panel to ensure seamless removal without affecting any of the store’s functionality or losing data. The process involves transferring the domain to a new registrar or disabling it altogether. Before proceeding with this step, it is essential to back up all data and configure DNS settings accordingly.

To transfer your Shopify domain, you need to unlock it by removing any existing locks set up by your registrar. Next, you need to obtain an authorization code from your registrar and enter it into the Shopify admin panel. Afterward, you can initiate the transfer process and wait for confirmation from both parties involved. Once completed successfully, your domain will be transferred over to another registrar where you can manage it independently.

The domain transfer process may take anywhere from a few hours up to several days depending on various factors such as the type of TLD used and how long it takes for both registrars involved in the transfer process to confirm each other’s requests. It is crucial that during this time, no changes are made to DNS settings as they could disrupt or delay the completion of the transfer process.

Removing Your Payment Information

Removing payment information from your online store involves navigating to the appropriate section in the admin panel and following a series of steps to ensure all payment methods are deleted, leaving no trace of sensitive financial data behind.

This is an important step in maintaining account security and protecting both your business and customers’ information.

In order to remove payment information, begin by logging into the Shopify admin panel and selecting ‘Settings’ from the left-hand menu. From there, select ‘Payment providers’ and click on each active payment method listed.

Once you have opened each payment method, select ‘Delete’ or ‘Deactivate’ to disable it completely.

Be sure to also remove any stored credit card information by clicking on ‘Manage’ next to each applicable customer name under ‘Customers.’ From there, click on the credit card number you wish to delete and confirm that you wish to remove it permanently.

By taking these steps, you can help ensure that your Shopify store remains secure and free from sensitive financial data that could put both your business and customers at risk.

Deactivating Your Shopify Account

After removing your payment information, the next step to canceling your Shopify account is deactivating it. Deactivating your account will remove all of the data associated with it, including product listings, customer data, and sales history. It’s important to note that this action cannot be undone, so make sure you’re certain about closing your shop before proceeding.

Before deactivating your account, it’s important to export any customer data you may need in the future. This includes order history and contact information for each customer.

Additionally, if you have an email list or social media following associated with your shop, it’s essential to notify those customers of the closure and provide them with any necessary information regarding refunds or alternative purchasing options.

By taking these steps before deactivating your Shopfiy account, you can ensure a smooth transition for both yourself and your customers.

Receiving a Refund for Unused Time

Receiving a refund for any unused time on your cancelled Shopify subscription can be easily done by understanding the platform’s refund policy.

Shopify allows users to request a refund for their subscription fees within 30 days of cancellation, as long as they have not exceeded their allotted usage time.

To initiate the process, users must contact customer support or submit a request through their online platform.

It is important to note that refunds are only issued for unused subscription time and do not apply to any additional fees or charges incurred during the user’s time on the platform.

Additionally, refunds may take several business days to process and will be credited back to the original payment method used when subscribing to Shopify.

By familiarizing oneself with Shopify’s refund policy and following the appropriate steps outlined in their procedures, users can ensure a smooth and hassle-free cancellation experience.

Contacting Shopify Support for Assistance

To ensure that you receive a refund for any unused time with Shopify, it’s important to follow the correct cancellation process. However, there may be instances where you need assistance from Shopify Support in order to successfully cancel your account. This is where contacting Shopify support can be helpful.

When reaching out to Shopify support, it’s important to keep in mind that response times may vary depending on the volume of requests they receive. It’s recommended to provide as much detail as possible about your issue and include any relevant information such as your account details or order number.

Common issues with cancelling include misunderstandings about billing cycles or confusion over the cancellation process itself. By providing thorough information and communicating clearly with Shopify support, you can increase the likelihood of a successful cancellation and refund process.

Frequently Asked Questions

Can I cancel my Shopify subscription at any time, or are there specific cancellation periods?

When considering cancelling a Shopify subscription, it is important to understand the implications of such an action.

One major concern is what happens to customer data once the subscription is cancelled. According to Shopify’s Privacy Policy, they will retain user data for as long as necessary to fulfill the purposes outlined in their policy or as required by law. This means that if a user cancels their subscription, their customer data may still be retained by Shopify for a period of time after cancellation.

Additionally, cancelling a subscription may also result in the loss of access to certain features and services offered by Shopify. It is recommended that users carefully review their options and consider any potential consequences before deciding whether or not to cancel their Shopify subscription.

Will I still have access to my Shopify account data after I cancel my subscription?

Accessing data and exporting it from a Shopify account is possible even after the subscription has been cancelled. Shopify allows users to access their store data for up to 30 days after cancelling their subscription. During this time, users can export their store data in CSV format, which includes information on orders, products, customers, and more.

To export the data, users simply need to go to the “Settings” section of their admin panel and select “Export.” From there, they can choose which data they want to export and download the CSV files.

It’s important to note that once the 30-day window has passed, the data will no longer be accessible nor available for exporting. Therefore, it is recommended that users take advantage of this feature while they still have access to it.

How long does it take for my Shopify subscription to be fully cancelled?

When cancelling a Shopify subscription, the time it takes for the cancellation to take effect depends on the terms of your contract. Some contracts may require a notice period before cancellation can occur, while others may allow for immediate termination.

Additionally, some contracts may include prorated refunds if you cancel early, while others may have early termination fees that apply. It is important to review your contract thoroughly before cancelling your Shopify subscription so that you are aware of any potential costs or delays in the cancellation process.

Will I receive a refund for any unused time on my Shopify subscription?

Shopify offers pro rated refunds for any unused time on a subscription that is cancelled before the end of the billing period. This refund policy is in line with their cancellation policy, which allows users to cancel their subscription at any time without penalty.

To initiate a cancellation and request a refund, users can follow the steps outlined in Shopify’s help center or contact their support team directly. It is important to note that once a cancellation has been processed, all access to Shopify features and services will be immediately revoked.

Can I transfer my Shopify store to another owner or user before cancelling my subscription?

When considering the option of transferring ownership of a Shopify store, there are several legal implications that must be taken into account.

Firstly, it is important to ensure that the transfer is done in accordance with the terms and conditions set out by Shopify.

This includes obtaining consent from all parties involved and ensuring that any outstanding fees or charges are settled prior to transferring ownership.

It is also advisable to seek legal advice before proceeding with the transfer, as this can help to clarify any potential legal issues or liabilities associated with the process.

Ultimately, it is essential to approach the transfer of ownership in a careful and considered manner, in order to avoid any unnecessary complications or disputes down the line.


Cancelling a Shopify account can be a daunting task, but it is necessary when one decides to move on from the platform. It is important to back up all data before cancelling and consider other e-commerce platforms as alternatives. Understanding the cancellation policy is crucial, as well as cancelling any subscribed apps and themes.

To cancel a Shopify subscription, one must remove payment information and deactivate the account. If there are unused days left on the subscription, refunds may be available. Contacting Shopify support for assistance can also aid in an easier cancellation process.

In conclusion, cancelling a Shopify account requires careful consideration and attention to detail. By understanding the steps involved in cancelling and ensuring that all data is backed up, users can successfully transition to other e-commerce platforms with ease. Additionally, contacting Shopify support for guidance can provide helpful insights during this process.

About the Author

Dan Chadney

Ever felt like your business should be getting more attention online? I felt the same way until I learned how to leverage SEO and digital marketing tactics to scale my e-commerce business to 6 figures per year. My name is Dan Chadney and before starting this blog, I spent 20 years as a web designer, front-end developer and SEO marketing specialist. Check out my online business guides and learn how to make money online!

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